Service User Portal: Your Guide to Easy Access and Support

The Service User Portal is a dedicated online platform designed to make it easier for all service users to access the support, resources, and tools they need. Whether you're an adopter, a pet owner looking to rehome, or someone navigating the process of care and support, the Portal is here to simplify your journey.

What You Can Do on the Service User Portal:

🔹 Find Forms & Applications
Access a wide range of downloadable forms and application templates tailored to your situation. From adoption applications to rehoming requests, all necessary documents are available in one place—complete with clear instructions and guidance to ensure accuracy and compliance.

🔹 Book Appointments
Schedule convenient appointments with care coordinators, veterinarians, or support staff directly through the Portal. Choose from available dates and times, and receive confirmation via email or SMS. This helps reduce wait times and ensures you can attend your appointments without hassle.

🔹 Track Case Progress
Stay updated on the status of your case with real-time progress tracking. Whether you're in the adoption process, rehoming your pet, or receiving support services, you can monitor key milestones, upcoming actions, and deadlines, all in one centralised dashboard.

🔹 Get Support & Guidance
The Portal offers helpful resources, FAQs, video tutorials, and contact information for support teams. You’ll find answers to common questions and step-by-step guidance to help you through each stage of your journey.

🔹 Rehome Your Pet
If you're a pet owner looking to rehome your animal, the Portal provides a secure and structured process. Submit a rehoming request, upload pet details and photos, and connect with potential new families through a vetted matching system.

🔹 Adopt a Pet
For those looking to adopt, the Portal offers a streamlined adoption pathway. Browse available pets, review adoption criteria, complete the application, and schedule a meet-and-greet with a care professional—all from your device.

Who Is This For?
The Service User Portal is designed for everyone involved in the care and support of pets and their owners, including:
- Pet adopters
- Pet owners seeking to rehome
- Families and individuals in care support programs
- Anyone needing access to forms, appointments, or case updates

How to Get Started:
1. Visit the official Service User Portal website.
2. Create a secure account using your email and a strong password.
3. Log in and explore the available services based on your needs.

Your journey to a better pet care experience starts here. The Service User Portal is committed to providing clear, accessible, and user-friendly support—so you can focus on what matters most: the well-being of your pet and your peace of mind.

Need help? Contact our support team at web.accounts@cu.apes.org.uk or call 0300 302 0227.