Broad scope
The public policy applies across donations, reservations, adoptions, memberships and other payments.
Refund Policy
Clearer expectations around refunds and admin-fee reviews.
The governance review identifies this public refund policy as effective from 19 June 2025, with a general non-refundable rule and a narrow admin-fee review route.
Default position
The normal rule described in the review is that payments are non-refundable.
Admin-fee review
A limited route exists to request review of an identified admin fee if a written request is made within 14 days and APES approves it.
Legal framing
The policy also includes a governing-law position and contact route for refund-related questions.
What to keep in mind
- Do not assume donations or support payments can be reversed on request.
- If you believe an identified admin fee should be reviewed, act quickly and in writing.
- Keep receipts, dates and clear reasoning if you raise a refund query.
- Read any route-specific terms too, because service paperwork can add extra detail.