Open one ticket
Use the case ticket route so details are kept together and can be reviewed by the right APES team member.
Corporate and public sector rescue support
Rescue services for organisations handling abandoned or unwanted animals.
APES can receive routed rescue enquiries from councils, housing associations, social services, mental health services, landlords, businesses and partner organisations where an animal may need urgent welfare assessment, safe signposting or rescue support.
Share case details
Include the organisation name, contact details, case reference, location, species and current welfare concern.
Describe risk
Tell APES whether the animal is loose, contained, injured, aggressive, inaccessible or creating a public safety concern.
Wait for triage
APES will assess welfare urgency, legal status, safe handling needs, capacity and whether signposting is more suitable.
Emergency and public safety notice
If there is immediate danger, injury, a loose animal in public, a suspected offence, or a risk to staff, residents or the public, contact the appropriate emergency service, local authority animal warden or veterinary practice first. Then include any reference numbers when contacting APES.
Who should use this route
- Local councils and local authority teams
- Housing associations, landlords and property managers
- Social services, care teams and mental health services
- Police, enforcement teams and community safety partners
- Businesses, facilities teams and commercial premises managers
- Other rescues or welfare organisations requesting APES support or signposting
What to include in the first ticket
Clear first-contact details help APES assess the case faster and avoid repeated requests for basic information.
C
Case and contact details
Organisation name, team or department, named contact, phone or email, case reference and preferred response route.
A
Animal information
Species if known, number of animals, photos where safe, visible injuries, containment status and current location.
R
Risk and access
Handling risks, access restrictions, hazards, resident or staff safety concerns, and whether emergency services are already involved.
N
Next-step needs
State whether you need rescue assessment, signposting, professional guidance, evidence of contact, or a welfare referral route.
How APES may be able to help
- Assess whether an APES rescue route is suitable for the species and situation
- Advise on safe next steps where APES cannot attend or intake
- Signpost to a more appropriate specialist, statutory or emergency route
- Review photos and case information where safe to support identification and triage
- Coordinate communication through the support ticket so organisational records remain clear
Open a corporate or public sector case
Use one ticket per incident or case. Include all relevant reference numbers and attach photos only where they can be taken safely.